Shipping policy

Payment/Tax Information Section:

  • Here, you can state: "We are not registered for VAT. Therefore, no VAT will be applied to your purchase."

Shipping and Import Charges Section:

  • In this section, include: "Customers outside the European Union may be subject to import charges or customs duties, which are the responsibility of the buyer."

Delivery Times

  • Europe: 2-7 business days.
  • Worldwide: 10-20 business days.
  • Discounted orders may take up to 10 extra business days.

Dispatch Times

  • Orders without discount coupons: Dispatched within 2 days.
  • Orders with coupons: May take up to 10 business days.
  • Bulk orders and items with parts shortages may take 1-2 weeks to dispatch.

Shipping

  • We ship via An Post or UPS, with tracking and door-to-door service.
  • Shipping fees are based on the total weight of your order, and handling fees are included.
  • You’ll receive a tracking number via email once your order has been shipped.

Return Policy

  • Returns accepted within 30 days of purchase for unused and undamaged items.
  • Sale and discounted items are not eligible for refunds.
  • Shipping costs are non-refundable and return shipping is the customer’s responsibility.
  • Ion Rubber Modules: 60-day return policy.
  • Electronic Devices (e.g., Chips): 14-day return policy.

    This means you have 60 days to request a return for ion rubber modules and 14 days to request a return for electronic devices after receiving your item.

Return Process

  1. Contact our customer care team to obtain a return number.
  2. Package the item carefully with the return number visible.
  3. Upon receipt and inspection, refunds will be processed within 7 days to the original payment method.

Important Notes

  • All returns must be shipped prepaid with tracking and insurance.
  • Packages refused or undelivered may incur automatic cancellation fees.

For any questions, contact our customer service team for assistance.